Managing Queues

You can search for all the invoices assigned to your queue or queues in the Manage Queues page. You can do the following:

To search for invoices assigned to my queue:

  1. From the Queues list, select a queue to which you are assigned.

  2. Select the date assigned, or select All to display all assigned or unassigned tasks.

Search

To search for unassigned and assigned tasks in a queue:

  1. Enter a value on which to search in the Search field.

  2. Click Search. IPP returns the following results:

  1. Select View to see the invoice task.

  2. Click Reassign to reassign a task assigned to a queue.

Reassign a Task

To reassign a group task:

  1. Search and select the tasks to reassign.  After making your selections, IPP displays the Lookup Users page.

  1. Search for the group or user you want to assign the task to.

  2. Select the group or user.

  3. Click Select to continue. IPP displays the  new group name or task owner on the Confirm Reassignment page.

  1. Click OK to proceed; or click Cancel to exit.

To see the results of the reassignment:

The Task Detail page displays Reassigned next to the group name. Also, Reassigned is displayed on the Routing History page.

View a Task

To view a task:

Related Topics

Related Procedures